Returns & Refunds

Policy at a glance

• Return window: 30 days from delivery or yard pickup.
• Condition: unused or lightly used, undamaged, unmodified, with title paperwork.
• Restocking fee: 15% on returned trailers; none on defective units or cancelled orders.
• Return shipping: free for all eligible returns within the United States.
• Refund method: back to the original payment method.
• Refund timeframe: 5–10 business days after the unit is received and inspected.

1. Return window

You may request a return within 30 calendar days of the delivery date or the date you picked the unit up from our Bakersfield yard. Requests made after that window are handled under warranty and service rather than as returns.

2. What can be returned

Trailers and parts must be returned in the condition they were supplied: undamaged, unmodified, free of aftermarket welds, wraps or drilling, and with all original documents, keys and accessories. Units that have been overloaded, wrecked, used commercially beyond normal inspection, or altered are not eligible. Custom-built or special-order units are non-returnable unless they are defective or do not match the description you ordered from.

3. How to request a return

Email info@jonsdumptrailers.com or call +1 (805) 293-5062 with your name, invoice or stock number and the reason for the return. We reply within one business day with a written return authorization and the drop-off or freight-pickup details. Please do not ship a unit back without an authorization — unauthorized returns can be refused.

4. Return shipping costs

Return shipping is free for all eligible returns within the United States. Contact us before returning an item so we can provide written authorization and arrange the return carrier or drop-off. The original outbound flat-rate shipping fee is non-refundable on change-of-mind returns.

5. Restocking fee

A 15% restocking fee applies to change-of-mind returns of delivered units, covering re-inspection, re-titling and re-listing. No restocking fee is charged on defective or misdescribed units, on orders cancelled before dispatch, or on trailers that never left our yard.

6. Refunds

Once the unit arrives back and passes inspection (usually within two business days of arrival), we issue your refund to the original payment method — bank transfer back to the sending account, or a reversal to the card used. Refunds are processed within 5–10 business days; your bank or card issuer may take a few additional days to post the funds. We email you a written refund confirmation showing the amount, any restocking fee and the deductions applied.

7. Damaged or incorrect deliveries

Inspect your trailer at delivery before signing. If it arrives damaged, note the damage on the delivery paperwork, photograph it and contact us within 48 hours. We will repair, replace or fully refund the unit at no cost to you, including transport both ways.

8. Order cancellations

You can cancel an order at no cost any time before the unit enters prep, titling or dispatch, and we refund any deposit in full. Once prep has started, the deposit covers work already performed; see our Terms & Conditions.

9. Your statutory rights

This policy is offered in addition to, and does not limit, the rights available to you under California and U.S. consumer protection law.

10. Contact for returns

Jon’s Dump Trailers, 13901 Rosedale Highway, Bakersfield, CA, USA. Phone +1 (805) 293-5062, email info@jonsdumptrailers.com. Monday–Saturday, 8:00 AM – 6:00 PM Pacific.